FAQ (Frequently Asked Questions)

What is the delivery time for my order?

When you order from Vomumu, the delivery time may be a bit different than what you’re used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and shipping costs. This allows us to offer our products at very competitive prices.

The average delivery time is 5 to 10 business days (Monday–Friday, excluding holidays).

What should I do if I haven’t received my order?

Due to the high demand for our products, your order may take a little longer to arrive than expected. We appreciate your understanding.

If the expected delivery period has passed and you still haven’t received your order, please send an email to info@vomumu-boutique.com We will then investigate what’s happening with your package.

How can I exchange or return my order?

To return an item, simply contact our customer service at info@vomumu-boutique.com. Please include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return.

We will then provide you with the return address and confirm your return. Once that is done, you can send the product back to us using a courier of your choice.

How can I exchange or return my order?

To return an item, simply contact our customer service at info@vomumu-boutique.com. Please include your name, order number (e.g., #0000) from your confirmation email, and the reason for the return.

We will then provide you with the return address and confirm your return. Once that is done, you can send the product back to us using a courier of your choice.

What are the conditions for returning my product(s)?

You always have a 30-day return period, starting from the day you receive the item. However, there are conditions for returning a product.

You can only return a product if:

  • The return period has not yet expired;

  • The product is in its original packaging and all labels are still attached;

  • The product has not been used.

What payment methods can I use?

We accept payments via credit card. If you’re unsure whether your payment method is accepted, follow the steps on the checkout page to see all available options.

All transactions are processed through secure and reliable payment systems, making them 100% safe.

What if I haven’t received a confirmation email for my order?

This shouldn’t happen. Please send us an email with your full name and email address to info@vomumu-boutique.com. We’ll assist you as quickly as possible.

Can I cancel my order?

Do you want to cancel your order for any reason? Please send an email as soon as possible to info@vomumu-boutique.com. Include your name, order number (e.g., #0000, which you received in your confirmation email), and the reason for the cancellation.